Payment Policy

At Moncere, paying for your order should be simple and secure. This page explains how payment works on our website.

Accepted Payment Methods

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Currency

All prices are shown and charged in pounds sterling (GBP £). Prices include VAT where applicable. Delivery within the UK is free, so the total you see at checkout is the total you pay.

When You Are Charged

Payment is taken in full when you place your order. You will receive an order confirmation email as soon as your payment has been processed.

Declined Payments

If your payment is declined, your order will not be processed and no money is taken. Please check your card details or try another payment method. If the problem continues, contact your bank or email us at support@moncere.com.

Payment Security

All payments are processed by secure, PCI DSS compliant payment providers over an encrypted (SSL) connection. We never see or store your full card details.

Refunds

Approved refunds are returned to the original payment method. Please see our Refund Policy for details.

Your Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

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