Billing Terms and Conditions

These billing terms explain how pricing, payment and billing work when you shop with Moncere. They apply alongside our Terms of Service, Payment Policy and Refund Policy.

Prices and Currency

All prices are listed in pounds sterling (GBP £) and include VAT where applicable. Delivery within the United Kingdom is free on every order, so there are no extra delivery charges at checkout.

Payment

Payment is taken in full at the time you place your order. Your order is confirmed once payment has been authorised and you receive an order confirmation email.

Order Total and Invoices

Your order confirmation email serves as your receipt and shows each item, the price paid and the order total. If you need a VAT receipt or a copy of your invoice, email us with your order number.

Failed or Declined Payments

If a payment fails or is declined, the order is not processed and you are not charged. You are welcome to try again with a different payment method.

Billing Errors

If you believe you have been charged incorrectly, please contact us within 30 days of the charge with your order number. We will investigate and correct any error promptly.

Refunds

Approved refunds are issued to the original payment method within 10 business days of approval, in line with our Refund Policy. Banks can take a few extra days to show the refund on your statement.

Changes to These Terms

We may update these billing terms from time to time. The version shown on this page applies to orders placed from the date it is published.

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